Refund policy

Terms of use

No Refunds Post Purchase

Welcome to Zoofinc, your trusted destination for top-notch products and services. Please be advised that after a successful payment, an invoice containing all relevant details will be sent to you. As part of our policy, refunds cannot be issued once the product or service is delivered, considering the licensing model in place. Please ensure your requirements and finalized version before you complete your purchase. Our team is committed to ensure your utmost satisfaction . Thank you for choosing Zoofinc.

Refund Under Exceptional Circumstances

Zoofinc offers a refund option under exceptional circumstances within 30 days of purchase. If technical difficulties or platform incompatibilities prevent the software from functioning, a refund may be issued at Zoofinc’s discretion, deducting order processing and banking fees (up to 35% of the purchase price). To initiate the refund process, customers must provide relevant purchase information (order number, company name, date of transaction, purchase code etc). If we are able to positively identify your order, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. Zoofinc is not liable for lost, delayed, or misdirected mail or email, or any communication system delays.

Acceptance of this Policy

At Zoofinc, we prioritize transparency and customer satisfaction. By visiting our website and placing an order for any of our products or services, you acknowledge that you have read and accepted our refund policy. This policy outlines the terms and conditions related to refunds, ensuring that you are fully informed about your rights and obligations as a valued customer. We strive to provide a seamless experience, and our refund policy is designed to protect your interests and uphold our commitment to excellence in customer service. For any queries, our dedicated support team is always here to assist you.